FAQs

How do I make a purchase on your website?
Browse through our collections, select the item you like, and click 'Add to Cart.' Once you’re done shopping, proceed to the 'Checkout' page, fill in your shipping and payment details, and complete your purchase.
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your preferences, and access exclusive offers.
How do I determine my ring size?
Use our ring sizing guide available on the website or visit a local jeweler to measure your size accurately.
Do you offer custom-made jewelry?
Yes, we specialize in custom jewelry designs. Share your idea with us, and we’ll create a unique piece just for you.
How do I care for my jewelry?
Avoid exposure to water, chemicals, and perfumes. Store your jewelry in an airtight box and clean it with a soft cloth to maintain its shine.
What payment methods do you accept?
We accept all major credit and debit cards, UPI payments, and net banking. Cash on Delivery (COD) is not available.
How long will it take for my order to be delivered?
Orders typically take 5-9 business days for delivery, depending on your location and product availability.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking link via email or SMS.
What happens if my package is delayed?
If your package is delayed, please contact our customer support team, and we’ll assist you in tracking and resolving the issue promptly.
Can I cancel or modify my order?
Orders cannot be canceled or modified once they are shipped. Please double-check your details before completing your purchase.
What should I do if my order arrives damaged?
Please inform us on the same day of delivery and provide an unboxing video as proof. We’ll guide you through the exchange process.
How can I contact customer support?
You can reach us via email, WhatsApp, or through the contact form on our website. Our team is available to assist you during business hours.
Do you offer discounts or promotions?
Yes, we occasionally run promotions and discounts. Follow us on Instagram and Facebook to stay updated on the latest offers.