Refund and Exchange Policy

• Order Cancellation:
  Once your order is shipped, it cannot be canceled. We kindly request you to double-check your order details before confirming to avoid any inconvenience.
• Returns and Exchanges:
  We do not accept returns or refunds for any products. However, exchanges are allowed within 7 days of delivery, provided the item is in its original condition.
• Festive Sales and Offers:
  Products purchased during festive sales or special offers are not eligible for refunds or exchanges.
• Damaged or Defective Items:
  If your order arrives damaged or defective, please inform us on the same day of delivery. An unboxing video must be provided as proof to help us resolve the issue promptly.
  • You may return the item at your own expense, or contact our customer support team for assistance in arranging the return shipment.
• Custom-Made Jewelry:
  Custom-made pieces are crafted specifically for you and are non-refundable and non-exchangeable. Kindly review all details carefully before finalizing your order.

50% Buyback Policy

We offer a 50% buyback policy on all eligible silver jewelry, allowing you to exchange your item for another product.

How It Works:

1. You’ll receive 50% of the original product price (excluding making charges and taxes) as a credit.
2. This credit can be used to reduce the price of any new purchase, and you’ll only pay the remaining amount.

Example:

• Original Purchase: A silver bracelet priced at ₹4,000 (₹3,000 for silver and ₹1,000 for making charges).
• Buyback Credit: ₹1,500 (50% of ₹3,000 for silver).
• You can use ₹1,500 as credit towards your next purchase and pay the remaining amount.

Conditions:

• The jewelry must be in good condition.
• The original purchase invoice is required.
• The buyback policy is valid within a specific timeframe.